Redesign in-app collaboration

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ROLE
Lead Designer and PO. Owned user-research, design, and backlog to get this design developed, tested, and shipped.

ITERATION OR NEW DEVELOPMENT?
Iteration + New Development. This project is primarily a redesign of our existing collaboration UX, however, we took the opportunity to roll out new features and workflows as a part of this redesign effort.

PROBLEM
Collaboration in our flagship product (Connect) was inconsistent, clunky, and did not meet basic user expectations for a modern collaboration tool. In one area of the application, we let do users do action XYZ, but in this other area, they can only do X. One of my favorites quotes from our user-research:

“I think what confuses our users the most is when parts of Jama work differently than other parts of Jama. It adds an extra burden on our users to understand all that knowledge.”

In this project we wanted to solve two problems: bring consistency in collaboration across the application and modernize the look and feel of the UI while doing so.

USERS AND RESEARCH
Personas: system engineers, quality control managers, system administrators, all working for complex product development organizations.
Companies: Vebsurgical, Sun life financial, GM Cruise, Infineon, Rivian, Lyft.

TEAM
2 designers,  3 developers, 1 QA.

PROCESS
Direct line

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